You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to you.
European law states that when an order is being returned, it is mandatory for the company to refund the product price and shipping costs charged for the original shipment. This means that if you decide you do not want an item you have ordered from us, one shipping fee is paid by us, and we make a loss on the transaction. Please also bear in mind that shipping goods back and forth adds to the problem of climate change. We kindly ask that you consider your purchases carefully in order to avoid returning goods.
- If you do return an item, and your order included a fee for “standard shipping”, you will be refunded the product price and initial shipping costs. The return shipping costs will be paid by you.
- If you placed an order using “free shipping” and you want to return it, you will be refunded the product price, but as we paid for the initial shipping, you will pay for the return.
- If you want to return an item, simply contact us, tell us your order number and the reason for your return. Once we’ve received the returned items, we will examine them and start your refund process.