We ship all orders from our shop in Stuttgart using DHL GoGreen. Orders are generally processed by the end of the next business day after the order arrives and mostly arrive within 3-4 days of the order being placed. If there is any delay in sending or fulfilling your order, we will get in touch.
If you would prefer us to send your order by Hermes Versand please tell us.
Physical gift cards are sent by registered post.
- For orders greater than 50 € we offer complimentary shipping within Germany.
- For orders greater than 120 € we offer complimentary shipping within the European Union.
- For orders greater than 150 € we offer complimentary shipping to Switzerland, Norway and the UK.
For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.
Please contact us to enquire about shipping charges for other countries.
If you live in the USA or Canada and would like us to recommend a reputable tea retailer in your area we would be happy to make a recommendation to one of our tea friends around the world. Please don’t hesitate to contact us.