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    • White
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    • Black
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Payment & Returns

Payment

We accept the following methods of payment:

Payment in advance (new customers)

  1. Within Germany: On receipt of your order we will send you a confirmation which includes the amount to pay and our bank account details. We will send you your goods as soon as the funds are received at our bank.
  2. Outside Germany (within Europe): The same terms as above. Please note that any charges levied by your bank must be paid by you. Please make sure that you make the bank transfer in Euros and that the full amount on your confirmation is that amount that will be transferred to our bank.

Invoice (for regular customers)

Customers who are ordering for a second time or more can request to have an invoice sent with their goods. The terms are that the invoice is paid in full within 14 days of receiving the goods and that the maximum order amount is 250 €.

Immediate bank transfer

Via a third party (“Sofort Banking”) you can pay securely online with your online banking details.

Credit Card

Via a third party you can pay online with Visa or Mastercard. Your card will be charged as soon as your order is confirmed.

PayPal

We will send you the goods as soon as PayPal confirms that the funds have been received.

Returns

You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to you.

European law states that when an order is being returned, it is mandatory for the company to refund the product price and shipping costs charged for the original shipment. This means that if you decide you do not want an item you have ordered from us, one shipping fee is paid by us, and we make a loss on the transaction. Please also bear in mind that shipping goods back and forth adds to the problem of climate change. We kindly ask that you consider your purchases carefully in order to avoid returning goods.

If you do return an item, and your order included a fee for “standard shipping”, you will be refunded the product price and initial shipping costs. The return shipping costs will be paid by you.

If you placed an order using “free shipping” and you want to return it, you will be refunded the product price, but as we paid for the initial shipping, you will pay for the return.

If you want to return an item, simply contact us, tell us your order number and the reason for your return. Once we’ve received the returned items, we will examine them and start your refund process.

  • 0049 (0)711 518 74 006
  • Contact Us
  • Weißenburgstraße 29
  • 70180 Stuttgart
  • Tuesday - Saturday 11.00 - 18.00
  • Shop online 24/7

* prices inclusive of VAT. Prices do not include shipping costs 

Tea

  • White Tea
  • Green Tea
  • Oolong Tea
  • Black Tea
  • Herbals
  • Samplers
  • White Tea
  • Green Tea
  • Oolong Tea
  • Black Tea
  • Herbals
  • Samplers

Teaware

  • British
  • Japanese
  • Gong Fu Cha
  • Storage
  • Tools
  • British
  • Japanese
  • Gong Fu Cha
  • Storage
  • Tools

Accessories

  • Ulster Weavers
  • William Morris
  • Ulster Weavers
  • William Morris

Food Hall

  • Biscuits
  • Chocolate & Confectionary
  • Jams & Preserves
  • Olive Oil
  • Biscuits
  • Chocolate & Confectionary
  • Jams & Preserves
  • Olive Oil

Gifts

  • Gift Cards
  • Greeting Cards
  • Gift Cards
  • Greeting Cards

Tea School

  • Seminars
  • Workshops
  • Seminars
  • Workshops

Support

  • Contact
  • Our Values
  • Shopping With Us
  • Shipping
  • Payment & Returns
  • Gift Card Balance
  • Our Values
  • Shopping With Us
  • Shipping
  • Payment & Returns
  • Gift Card Balance

Legal

  • Imprint
  • Terms & Conditions
  • Data Security Statement
  • Imprint
  • Terms & Conditions
  • Data Security Statement

© 2023 – The English Tearoom



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Rufen Sie uns während der Öffnungszeiten unter + 49 (0) 711 518 74 006 an oder senden Sie uns eine E-Mail über das untenstehende Formular.

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Call us during opening hours on + 49 (0) 711 518 74 006 or email us using the form below. We will get back to you as soon as we can.

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