We accept the following methods of payment:
Payment in advance (new customers)
- Within Germany: On receipt of your order we will send you a confirmation which includes the amount to pay and our bank account details. We will send you your goods as soon as the funds are received at our bank.
- Outside Germany (within Europe): The same terms as above. Please note that any charges levied by your bank must be paid by you. Please make sure that you make the bank transfer in Euros and that the full amount on your confirmation is that amount that will be transferred to our bank.
Invoice (for regular customers)
Customers who are ordering for a second time or more can request to have an invoice sent with their goods. The terms are that the invoice is paid in full within 14 days of receiving the goods and that the maximum order amount is 250 €.
Immediate bank transfer
Via a third party (“Sofort Banking”) you can pay securely online with your online banking details.
Via a third party you can pay online with Visa or Mastercard. Your card will be charged as soon as your order is confirmed.
We will send you the goods as soon as PayPal confirms that the funds have been received.
You have the right to return or exchange your order within fourteen days from the day on which the goods were delivered to you.
European law states that when an order is being returned, it is mandatory for the company to refund the product price and shipping costs charged for the original shipment. This means that if you decide you do not want an item you have ordered from us, one shipping fee is paid by us, and we make a loss on the transaction. Please also bear in mind that shipping goods back and forth adds to the problem of climate change. We kindly ask that you consider your purchases carefully in order to avoid returning goods.
If you do return an item, and your order included a fee for “standard shipping”, you will be refunded the product price and initial shipping costs. The return shipping costs will be paid by you.
If you placed an order using “free shipping” and you want to return it, you will be refunded the product price, but as we paid for the initial shipping, you will pay for the return.
If you want to return an item, simply contact us, tell us your order number and the reason for your return. Once we’ve received the returned items, we will examine them and start your refund process.